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Overarching Terms & Conditions

AND PLEASE READ THE FULL TERMS AND CONDITIONS BELOW

You must be 18 or over to use and review this website. If you are not 18 or over, please leave this site now.

 

Our booking process, Terms & Conditions and refunds policy have changed. Please read and agree you understand before booking with Naked Cleaners "FOR YOU"

 

 Booking Process;

 

For each booking, when you book with Naked Cleaners "FOR YOU" ("FOR YOU" Services) your booking will only be arranged and scheduled after you pay your booking fee ($40USD, circa £30GBP). Once paid you are then able to freely communicate with the service provider to arrange the service.

The booking fee paid here.

 

Please pay your booking fee with your Debit / Credit Card via PayPal here >

 

For your awareness;

Can you be naked too?: Yes you can also be naked when the cleaner is working. So long as you abide by the below points you are permitted to act in anyway you would normally within your own flat or home.

 

Liability / Responsibility

 

Naked Cleaners "FOR YOU" and FOR YOU Services takes no responsibility or liability for the services provided by our freelance team. 

 

 IMPORTANT AND YOU MUST AGREE TO BEFORE BOOKING;

***By paying your booking fee you agree to the below terms and conditions***

Naked cleaning is a fun and entertaining spin on traditional domestic cleaning services. It needs to be undertaken in a respectful and supportive environment.

Before we dispatch our Naked Cleaners "FOR YOU" cleaner, your must accept the following terms and conditions:

1. You have read and understand the Rules / FAQs that we provide our services under, which is detailed for you here www.nakedcleanersforyou.co.uk/faqs
2. That you will be respectful to the cleaner (you maybe cheeky / playful yet do not be dis-respectful). We recognise you may get "excited", yet please keep your distance and do not encroach on the cleaners space.
3. That you will neither harass nor subject the cleaner to any degrading verbal instructions.
4. That you will not encroach on or invade the cleaners’ personal space
5. That you understand that the cleaner will report into the central hub (or confidant) to update them of progress during their visit at defined times (start,middle,completion).
6. That if there is any violation of the above rules, that you will be blacklisted from any future bookings on the Naked Cleaners “FOR YOU" website, and we may contact the police if appropriate.
7. Payment needs to be made on ARRIVAL to the cleaner (CASH ONLY) at the cleaning location. This is important as it ensures the funds are available to them and they will be paid as agreed. 

8. That you will not exchange contact details with our service provider, as this can create a privacy issue for both provider and client.

9. Changes to your booking can only be made 24 hours before your booking, and at a £10 charge per change of booking time. This is to prevent changes to bookings as you impact our service providers timetable.

10. Bookings starting at 8pm plus incur a £30 surcharge*.

11. Bookings starting at 9pm plus incur a £50 surcharge*. 

*These surcharges are to cover for transport and associated costs incurred for late night bookings.

12. You understand that if your booking can not be serviced for your first ideal requested time, it will be filled at a later time when your requested cleaner is available and the schedule works in with you. Your fee paid remains valid until your clean is completed. Also that we are able to offer an alternative cleaner if your preferred cleaner is unavailable.

13. Our booking fee is a flat $40USD, circa £30GBP, per booking. 

14. Naked Cleaners "FOR YOU" and FOR YOU Services takes no responsibility or liability for the services provided by our freelance team. 

15. You must provide your name in PayPal, when paying your booking fee.

16. Our service providers agree to never exchange details with our clients. If they do, we will request consideration for damage to our business model.

17. When you complete the booking you must immediately advise through the app the full address including flat number for where the clean is to take place, so that the location we query the cleaner to attend is full and correct. You must also provide us with the full access details, including entry codes and the full detail of how to access your flat or home should this be difficult in any way .This must be provided immediately and cannot be left until the final day or final hour before your booking. 

18. That you will pay for parking costs, if these are incurred by our cleaner.

19. We respectfully ask you to also cover their travel by tube / train if this is required (a nominal standard amount at your discretion).

 

At all times the cleaner is to be respected. If you will not support this approach, we will be unable to dispatch our cleaner for this task. This is a generic message where while we believe 99% of our customers act in a good spirit, we must still send these pointers / statements to ensure a positive and professional environment for our cleaner.

 

REFUNDS POLICY

Refunds policy: We are a professional business and strive for 5 star ratings, from bookings team to service providers. When you book with "FOR YOU" Services you are booking an experience. Although we can fill most same day and last minute bookings, we recommend forward booking of at least 24 hours. Our team often have their own jobs, have busy personal lives and commitments so last minute bookings don't give them time to adjust availability. We commit to providing you the team member you want, and will only back fill with an alternative on your approval. Your booking fee is held until the booking is complete, and you provide us a maximum (although rarely required), of 30 days to complete your booking with your requested team member, and you will provide us with sufficient opportunities to complete this. If you wish to cancel before then we will refund 50% of your booking fee. Should we not fill the booking in the 30 days, we will refund in full. When you pay your booking fee you are paying for an administrative / scheduling process with the service provider. Once this is completed to your original request, the booking is complete (admin and scheduling) and you will not be refunded should your agenda change.

 

Terms and Conditions

 

  1. Introduction

 

Welcome to nakedcleanersforyou.co.uk (the “Website”). The Website is operated by the nakedcleanersforyou.co.uk domain owner (“we”, “us” or “our”). These terms and conditions (the “Terms”) apply to your use of the Website. By using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website and leave the Website immediately.

 

  1. Use of Website

 

You must be 18 or over to use this website. If you are not, please leave the website immediately. The Website provides a platform for independent freelancers and service providers to list their profiles and offer their personalized services to clients (the “Services”). We do not endorse any particular freelancer, service provider or Service listed on the Website. We make no representations or warranties about the quality, suitability, reliability, availability, timeliness, accuracy or completeness of any freelancer, service provider or Service listed on the Website. We do not control, and are not responsible for, the actions or omissions of any freelancer or service provider listed on the Website or any user of the Website.

 

  1. Limitation of Liability

 

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Website and your use thereof. We will not be liable for any indirect, consequential, exemplary, incidental, punitive or special damages, or for any loss of data or loss of profit, revenue or business, arising out of or in connection with your use of the Website (including but not limited to, any services purchased, or listing of your own services on the Website), whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not we have been advised of the possibility of such loss or damage.

 

  1. Indemnification

 

You agree to indemnify, defend and hold harmless us, our affiliates, officers, directors, employees, agents and representatives from and against any and all claims, damages, liabilities, costs and expenses, including reasonable attorneys’ fees, arising out of or in connection with your use of the Website (including but not limited to, any services purchased, or listing of your own services on the Website), your breach of these Terms, your violation of any law or the rights of any third party, or your relationship with any freelancer, service provider or user of the Website.

 

Service providers should use these (click here) safety, security and support recommendations as a minimum when providing services.

 

  1. Loss of Data or Website Intrusion

 

We make reasonable efforts to ensure that the Website is secure and free from viruses and other malware, but we cannot guarantee that the Website will always be secure or free from viruses or other malware. You are responsible for configuring your information technology, computer programs and platform to access the Website. You should use your own virus protection software. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

 

  1. Use of Website by Legitimate Clients Only

 

You may only use the Website for lawful purposes and in accordance with these Terms. You agree not to use the Website:

 

  • In any way that violates any applicable federal, state, local or international law or regulation;
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter” or “spam” or any other similar solicitation;
  • To impersonate or attempt to impersonate us, our employees, another user or any other person or entity;
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm us or users of the Website or expose them to liability.

 

You further agree not to use the Website in any way that would deceive or misrepresent your identity, including but not limited to pretending to be a freelancer (service provider) or legitimate client for the purpose of conducting any activity that would be in violation of these Terms or any applicable law or regulation. Law enforcement or other legal bodies are not permitted to impersonate or pretend to be a freelancer (service provider) or legitimate client while using the Website.

 

 

 

  1. Third Party Content

 

The Website may contain links to third-party websites or resources. We do not endorse and are not responsible for any content, advertising, products or other materials on or available from such websites or resources. You acknowledge and agree that we are not liable for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, advertising, products or other materials available on or through any such website or resource.

 

  1. Intellectual Property

 

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us, our licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

 

  1. Modification and Termination

 

We reserve the right, in our sole discretion, to modify, suspend, terminate, or remove any listing or profile on the Website, or your access to it, in whole or in part, at any time without notice. We may also impose limits on certain features and services or restrict your access to parts or all of the Website without notice or liability. We reserve the right to alter any listing or profile to ensure it complies with the spirit of our Website and any pertinent listing guidelines.

 

  1. Governing Law and Jurisdiction

 

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the State of [state], without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of or related to these Terms or the Website shall be instituted exclusively in the federal or state courts located in [county], [state]. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

 

  1. Compliance with Local Laws

 

The laws and legalities of each state, territory, and county are complex and subject to change. It is your responsibility to comply with all applicable laws and legalities of the state, territory, or county within which you reside or provide services. We make no representation or warranty that the Services or use of the Website complies with any specific law or regulation of any state, territory or county. By using the Website, you agree to comply with all applicable laws and legalities. You acknowledge and agree that we shall not be held responsible for any legal action arising out of or related to your failure to comply with any such laws or legalities. You agree to indemnify, defend and hold us harmless from and against any and all claims, damages, liabilities, costs and expenses, including reasonable attorneys’ fees, arising out of or related to your failure to comply with any such laws or legalities.

 

  1. If you are a service provider you can request removal of your listed Profile and Information

 

You can request removal of your profile by submitting the form located at https://foryouservices.co.uk/remove-profile

 

  1. Reporting of any concern, conduct issue, complaints and requests to change or update our website information or any content. We endeavour to promptly handle complaints or reports.

 

You can report and request we change or alter the content on our website, or report any conduct concern by emailing us at [email protected], with the subject title of “REPORT CONCERN OR CHANGE”. By doing this you allow us reasonable time to review your report or complaint, enabling us to review and take adequate next steps to remedy the issue.

 

  1. Fundamental safety processes

 

It is important for you to be aware, that should you book through our website, our service providers must share your location / address details with a trusted third party. This sharing is a fundamental component of our safety and security processes, which are designed to ensure the welfare of our service providers.
Our service providers take balanced and reasonable precautions by implementing specific safety measures that align with the services they provide. As part of these measures, they may need to disclose your details, as well as the time of their scheduled arrival and departure from the premises or location associated with the service they are providing.
This procedure allows the service providers to establish a system where they “check in” upon arrival and “return” upon completion of the service, with a trusted third party or confident. We trust you understand that these steps are integral to the service provider’s safety measures.
By using our services, you acknowledge and agree to these practices, as they are central to the safe and effective operation of our services.

 

  1. Entire Agreement

 

These Terms constitute the entire agreement between you and us regarding the use of the Website and supersede all prior agreements and understandings, whether written or oral, relating to the subject matter of these Terms.

 

By using the Website, you acknowledge that you have read these Terms and agree to be bound by them. If you do not agree to these Terms, you must not use the Website.

 

 

CLEANERS AND SERVICE PROVIDERS

You will pay a £30 fee if you request your profile to be removed from our listings within 4 months of listing (as we have been asked to undertake work for you (create your profile), without the opportunity to gain bookings in adequate time span)

When you choose to go ahead with a booking you agree to the above. If you do not, please notify us and we will cancel your booking.

Complete your booking now >

Thank you
Team @ Naked Cleaners "FOR YOU"

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